Delivery and returns
SHIPPING COSTS AND DELIVERY
We currently deliver worldwide; please see below the postal charges for your area. If you have any questions, please email us at Sales@Ultimate-Performance.co.uk for more information. Local import duties may be payable on receipt of your order which are the responsibility of the purchaser. Ultimate Performance accepts no liability for such charges. Please note that we aim to dispatch all UK orders within 24 hours (Monday-Friday exc. Bank Holidays) which should arrive between 3-5 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. These times do not allow for statutory bank holidays. Ultimate Performance is not responsible for any delays caused by the postal delays or force majeure. Please note that we cannot ship aerosols internationally as these items are restricted.
Delivery on all orders to a U.K. address £3.75 (3-5 days service) or £6.50 for Next Working Day (order before 2.00 PM Monday-Friday)
Delivery on international orders:
Zone 1: Belgium, Germany, Luxembourg and Netherlands £8.95 (DPD service)
Zone 2: Rest of Europe £10.00 (DPD and Post Tracked Service)
Zone 3: Rest of World £12.50 (Post Tracked Service)
We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any other circumstances beyond our reasonable control.
· We are unable to redirect orders once items have been dispatched.
· Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation
· Orders are dispatched using a service that requires a signature upon delivery. It is your responsibility to provide an address where a signature can be obtained.
· If a delivery is attempted, missed or rejected you may be required to pay a re-delivery fee subject to extenuating circumstances.
RETURNS AND EXCHANGES
If you are unsatisfied with your purchase or you have changed your mind we offer a 14 day money back guarantee. All we ask is that you return the goods in their original condition with all original packaging and labels intact and we will issue you with a full refund of the amount (excluding return shipping costs) upon receipt of the goods to us. Refunds will be credited to your original method of payment. Please note that all returned goods are sent at your cost and risk. . No liability can be accepted for returned goods lost or damaged in transit. We suggest that you use the Royal Mail Special Delivery service which will allow you to insure the goods as well as obtain a signature upon delivery. Please contact us at Sales@Ultimate-Performance.co.uk or telephone us on 01923 242233 to arrange returns.
For us here at Ultimate Performance we believe that quality is paramount. We thoroughly test all our products in real-life conditions to ensure that they are fully capable of standing up to the uses of which they were designed. It is extremely rare for our products to be defective or damaged. Returned products will be inspected by our Returns Department and replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you.
We do not replace or refund products:
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object etc.)
Damaged by misuse or activities other than the intended purpose.
Please note the life expectancy of any Ultimate Performance product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Ultimate Performance products damaged by normal wear and tear or that have exceeded the reasonable life expectancy of the product are not replaced.
Returning an item within 14 days of receipt
If you wish to return an item please CONTACT US providing your Name, Address, Order Number and the item details you want to return.
When posting your returned items please send them to:
Unit N Penfold Trading Estate
Please include inside the packet your Name, Address, Order Number and whether you would like an exchange or refund.
Please return any unwanted item, unless faulty, in its original condition. We'd expect this to mean that:
- you've kept all original packaging and labels
- it's undamaged and unused (excludes normal examination of the product as you might do in store)
- you haven't entered any personal data on to the product
For online or telephone purchases we’ll refund the standard delivery charge. (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Returning an item outside of the 14 day policy
If you wish to return an item for any reason and you have fallen outside of the 14 day policy please CONTACT US providing your Name, Address, Order Number and the item details you want to return for more information.